Terms of Service

1. About us and these terms

BoTransfer is run by [TO FILL: company legal name], a company registered in [TO FILL: England and Wales / Scotland / Northern Ireland] with company number [TO FILL: company number], whose registered office is at [TO FILL: registered office address] ("BoTransfer", "we", "us"). Our full contact details are on our Legal & contact page.

These terms are the agreement between you and us when you use botransfer.com, app.botransfer.com and the emails we send (together, the "service"), whether you send files, receive them or have an account. They include our Acceptable Use Policy, Copyright Policy and Subscriptions & Refunds Policy. Our Privacy Policy and Cookie Policy explain how we handle personal data; they are not part of the contract.

By using the service you agree to these terms. If you do not agree, please do not use the service.

Some parts of these terms apply differently depending on whether you are a consumer (using BoTransfer for purposes wholly or mainly outside your trade, business, craft or profession) or a business user. Where that matters, we say so.

2. What BoTransfer does

BoTransfer lets you upload files and folders and share them with other people by link or by email. Files are uploaded from your browser directly to our storage provider and are downloaded by recipients directly from it. Each transfer has an expiry date. When it passes, the link stops working and the files are deleted.

BoTransfer is a way to send files, not a place to keep them. Do not use it as your only copy of anything. We do not keep backups of transferred files, and deleted files cannot be recovered by anyone.

3. Plans and limits

The Free plan needs no account: you confirm your email address with a one-time code, and pass an automatic bot check. Throwaway (disposable) email addresses cannot be used. The Pro plan needs an account and a paid subscription. These are the limits for each plan:

In this table "a day" means a calendar day in Coordinated Universal Time (UTC): daily limits reset at midnight UTC, which is midnight in UK winter time and 1am in UK summer time. 1 GB means 1,073,741,824 bytes. A download is counted each time someone downloads a file or the whole transfer. When a transfer reaches its download limit, downloads pause so that a link cannot be used to hand files out to the public; if you need more downloads for a genuine reason, email support@botransfer.com and we will restart them. "Stored at one time" means the total size of your Pro transfers that have not yet expired or been deleted; a transfer counts from when you start uploading it until it expires or you delete it.

Fair use. Pro is meant for one person's own work. The fair-use limits above are hard limits: when you reach one, the app tells you, and you can send again once older transfers expire or the next day starts. We do not charge extra and we do not slow you down. If you regularly need more, email support@botransfer.com and we will discuss it with you.

We may change the limits of the Free plan at any time. We will not reduce the limits of a Pro subscription during a period you have already paid for, unless we must do so for legal or security reasons; if we do, you may cancel and receive a refund for the unused part of that period. No change shortens the life of a transfer you have already sent.

4. Who can use BoTransfer

You must be 18 or over to use BoTransfer, including to download a transfer. We set this age because BoTransfer is a tool for sending work files between adults, it lets people exchange files privately with no way for us to see what is inside them, and taking out a Pro subscription is a contract that should be made by an adult. If you use BoTransfer on behalf of an organisation, you confirm you are allowed to accept these terms for it.

You may not use BoTransfer if we have previously closed your account or blocked your email address, unless we agree in writing.

5. Your account

You need an account for Pro. Give us an email address you actually use — it is how we reach you about your transfers, your subscription and any action we take on your content. Keep your password safe and do not share your account. You are responsible for what happens under your account unless it happens because of our failure to keep the service secure. Tell us straight away at support@botransfer.com if you think someone else has used it.

You can close your account at any time by emailing support@botransfer.com from the email address on the account. Cancel any Pro subscription first (see section 10). When we close your account we delete your transfers and files straight away and your account data as set out in our Privacy Policy.

6. Your files

Your files stay yours. We claim no ownership of anything you upload. You give us a non-exclusive, worldwide, royalty-free permission to store, copy, transmit and display your files and the details you add (such as the title and message) only as needed to provide the service — that is, to keep them until the transfer expires or is deleted, and to deliver them to anyone who has the link. This permission ends when the files are deleted, except where we must keep information to comply with the law (see section 9).

You promise that:

• you own what you send, or have all the permissions needed to send it;
• sending it, and the recipients downloading it, will not break the law or anyone's rights; and
• you have a lawful reason to give us the email addresses of the recipients you enter.

Anyone who has a transfer link can download the files, unless you protect the transfer with a password (Pro). Links are long and random so they cannot practically be guessed, but if you forward or post a link, anyone who sees it can use it until it expires. Share links only with the people who should have them. You can delete a transfer early at any time: from the transfer history (Pro), or by asking us.

If you receive a transfer, the files come from the sender, not from us. We do not check them. Only open files from people you trust, and keep your device's security software up to date.

7. Our rules

You must follow our Acceptable Use Policy. In particular, you must never use BoTransfer for child sexual abuse material, terrorist content, intimate images shared without consent, fraud, malware, harassment, or to infringe copyright, and you must not get around our limits or security features.

8. How we keep the service safe

The Online Safety Act 2023 and the EU Digital Services Act require us to explain how we protect people from illegal content. We do this in these ways:

• Before sending: free senders must confirm a working email address with a one-time code and pass an automatic bot check (Cloudflare Turnstile). Pro senders must have a verified, paid account. Daily limits make it hard to use BoTransfer for mass distribution.
• Short life: every transfer is deleted automatically, after at most 14 days.
• Reporting: every download page has a report link, and anyone can report a transfer, without an account, through our report form or by email to report@botransfer.com.
• Automatic switch-off: if three different people report the same transfer, its link is switched off automatically until a person has reviewed it. Its files are kept, not deleted, while we review.
• Human review: a person reviews every report. We prioritise reports of child sexual abuse, terrorism and threats to life, normally reviewing them within a few hours, and act on illegal content swiftly once we know about it.
• Cooperation: we report child sexual abuse material to the National Crime Agency, and we tell the police where we suspect a crime that threatens someone's life or safety.

We do not use automated tools to scan the contents of files, and no decision about your content or account is made by automated means alone, other than the automatic limits, the bot check and the temporary switch-off after three reports described above. A sender whose transfers have been removed twice for breaking our rules is blocked from sending automatically; each of those removals was decided by a person. How we decide what to remove is explained in section 4 of our Acceptable Use Policy, and you can appeal any decision (section 13).

9. Removal, suspension and closure

We may disable a transfer and delete its files, block a sender's email address, or suspend or close an account, if we reasonably believe that:

• the content is illegal or breaks these terms or our Acceptable Use Policy;
• the account is being used to get around our limits or security; or
• we are required to by law, a court order or a regulator.

Where we act, we email the sender a statement of reasons explaining what we did and why, and how to appeal, unless the law or a risk to someone's safety prevents it. We may keep records of the transfer (not its files, unless the law requires us to preserve them) and share information with the authorities where the law requires or allows it.

We may also close a Free account, or a Pro account at the end of a paid period, for any other reason by giving you at least 30 days' notice by email. You may close your account at any time (section 5).

10. Pro subscriptions and payment

Pro is a monthly (£12) or yearly (£120) subscription that renews automatically at the end of each period until you cancel. Prices include any VAT that applies. Our order process is conducted by our online reseller, Paddle.com, which is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy Pro, you buy it from Paddle under Paddle's buyer terms, and we provide the service to you under these terms.

You can cancel at any time from your account page in the app, or by emailing support@botransfer.com. Pro stays active until the end of the period you have paid for and you are not charged again. If a renewal payment fails, Paddle will retry it for a short time; if it still fails, your account moves to Free. Your existing Pro transfers keep their expiry dates.

Your right to cancel within 14 days, how refunds work and what happens when prices change are set out in our Subscriptions & Refunds Policy, which forms part of these terms. We will give you at least 30 days' notice by email before a price change applies to your subscription, and you can cancel before it does.

11. Availability and changes to the service

We work hard to keep BoTransfer fast and available, but we cannot promise it will always be uninterrupted or error-free, for example during maintenance or problems at our providers. We may change or improve the service. If we make a change that makes Pro materially worse for you during a period you have paid for, we will tell you in advance and you may cancel and receive a refund for the unused part of that period. If we ever close BoTransfer, we will give you at least 30 days' notice and refund any unused part of a Pro subscription.

12. Our responsibility to you

Everyone

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

We are not responsible for the content of files that users send, or for what recipients do with them. We are not responsible for delays or failures caused by events outside our reasonable control, such as a failure of the internet or of a provider's network, provided we take reasonable steps to limit the effects.

If you are a consumer

We provide the service with reasonable care and skill, as the Consumer Rights Act 2015 requires. If we do not, you are entitled to ask us to put it right or, if we cannot, to a price reduction or refund. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious it will happen, or if both of us knew it might happen when you started using the service. If digital content we supply (such as our app) damages a device or other digital content belonging to you because we did not use reasonable care and skill, we will either repair the damage or pay you compensation.

We are not responsible for loss of files that results from the service working as described — files being deleted when a transfer expires or is deleted — because that is how the service is designed, and you should keep your own copies. We provide the service for private use. We are not responsible to consumers for loss of profit, loss of business, business interruption or loss of business opportunity.

If you are a business user

Except as stated under "Everyone", and to the extent the law allows: (a) the service is provided "as is", and we exclude all terms implied by law; (b) we are not liable, whether in contract, tort (including negligence) or otherwise, for any loss of profit, revenue, business, goodwill, anticipated savings, or data, or for any indirect or consequential loss; and (c) our total liability to you in any 12-month period for all claims arising out of or in connection with the service is limited to the greater of £100 and the total amount you paid for the service in that period.

If you are a business user, you are responsible for any claim made against us by a third party arising from content you send in breach of these terms, and you will reimburse our reasonable losses and legal costs arising from such a claim.

13. Complaints and appeals

We want to hear when something has gone wrong. You can complain to us about:

• content you think is illegal or breaks our rules — report it as described in our Acceptable Use Policy;
• a decision we made about your content or account (for example removing a transfer, blocking your email or closing your account), including a decision that affects your freedom to share lawful content — an appeal;
• how we have handled a report you made;
• our compliance with the Online Safety Act 2023 or the EU Digital Services Act; or
• anything else about the service, including billing (for refunds and payment problems you can also contact Paddle).

Email support@botransfer.com (or report@botransfer.com for content decisions), saying what happened, which transfer or account it concerns, and what you would like us to do. You do not need an account to complain. We acknowledge every complaint within two working days, and aim to give you a full answer within 14 days. Appeals against content decisions are reviewed by a person who was not involved in the original decision. If we find we were wrong, we reverse the decision, tell you, and remove any strike from your record. Appeals can be made up to six months after the decision.

If you are not satisfied, you can tell us so and ask for the founder to review it. We do not currently use an alternative dispute resolution scheme. You can also contact Ofcom, the UK regulator for online safety, at ofcom.org.uk (Ofcom does not resolve individual complaints, but uses them to assess compliance); the Information Commissioner's Office about personal data (see our Privacy Policy); or, if you live in the EU, the Digital Services Coordinator in your country. Making a complaint does not affect your right to go to court.

14. Changes to these terms

We may update these terms to reflect changes in the law, in the service or in how we run it. We will show the date of the latest version at the top of this page. If a change materially affects you, we will email account holders at least 30 days before it takes effect (or sooner where the change is needed for legal or security reasons). If you do not agree to a change, you can cancel your subscription and close your account before it takes effect, and receive a refund for any unused part of a period you have paid for. Otherwise, the new terms apply from the date given.

15. General

• We may transfer our rights and obligations under these terms to another organisation that takes over the service. We will tell you, and this will not reduce your rights. You may not transfer your rights to anyone else without our written agreement.
• If a court decides that part of these terms is unlawful, the rest stays in force.
• If we do not enforce a right straight away, we can still enforce it later.
• Nobody other than you and us has any right to enforce these terms, under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
• These terms, with the policies they mention, are the whole agreement between you and us about the service. If you are a business user, you confirm you have not relied on anything not set out in them.
• These terms are in English, and we communicate in English.

16. Governing law and courts

These terms are governed by the law of England and Wales. Any dispute will be dealt with by the courts of England and Wales, except that if you are a consumer and live in Scotland or Northern Ireland you may also bring proceedings in your local courts. If you are a consumer living in the European Union, you also keep the protection of the mandatory consumer law of your country, and you may bring proceedings in the courts of your country.

17. Contact

Questions about these terms: support@botransfer.com. Reports of abuse and copyright notices: report@botransfer.com. All our contact points are on our Legal & contact page.

Schedule: data processing terms for business users

This Schedule applies when you use BoTransfer for a business or organisation and the files, titles or messages you send contain personal data for which you (or your organisation) are the controller ("your personal data"). For your personal data, you are the controller and we are your processor. It forms the contract required by Article 28(3) of the UK GDPR and, where it applies, the EU GDPR.

1. Subject matter and duration: storing and delivering your transfers, for as long as each transfer exists (at most 14 days, or until you delete it), and the transfer details for the period in our Privacy Policy.
2. Nature and purpose: storage, transmission and deletion of files, solely to deliver them to the people who have the link or whom you name.
3. Types of personal data and data subjects: whatever your files, titles and messages contain, and your recipients' email addresses, concerning anyone whose data you choose to send. You must not send special category or criminal offence data unless you are satisfied that BoTransfer's security, described in our Privacy Policy, is appropriate for it.
4. Instructions: we process your personal data only on your documented instructions — which are these terms and your use of the service — unless the law requires otherwise, in which case we will tell you first unless the law forbids it. We will tell you if we think an instruction breaks data protection law.
5. Confidentiality: everyone we authorise to process your personal data is bound by a duty of confidence.
6. Security: we keep the technical and organisational measures described in section 9 of our Privacy Policy, as required by Article 32.
7. Sub-processors: you authorise the processors listed in section 6 of our Privacy Policy. We will give at least 30 days' notice (by updating that list and emailing account holders) before adding or replacing one, and you may object by closing your account; we will refund any unused part of a Pro subscription if you do. We impose the same data protection obligations on each sub-processor and remain responsible to you for them.
8. Assistance: taking into account the nature of the processing, we will help you, as far as reasonably possible, to answer requests from data subjects and to meet your duties on security, breach notification, data protection impact assessments and prior consultation (Articles 32 to 36).
9. Breaches: we will tell you without undue delay, and in any case within 48 hours, after becoming aware of a personal data breach affecting your personal data, with the information you need to meet your own obligations.
10. Deletion: your files are deleted when each transfer ends. When your account closes we delete your personal data as set out in our Privacy Policy, unless the law requires us to keep it.
11. Audits: we will make available all information necessary to show we meet Article 28, and allow for and contribute to audits, including inspections, by you or an auditor you appoint, on reasonable notice, at your cost, no more than once a year unless a regulator requires it or there has been a breach.
12. International transfers: we transfer your personal data outside the UK only with the safeguards described in section 7 of our Privacy Policy.